Terms of Service

1. The service

These terms are between Krudo SAS and the organisation that subscribes. They cover the Krudo service: the browser extension, the console, the connectors to your applicant tracking system and the interfaces that go with them.

Krudo assesses whether an application holds together, by comparing what it states against sources anyone can query. It produces a score, a band and the reasons behind them. It does not decide anything. Advancing, interviewing and rejecting are your decisions and remain yours.

2. Accounts and workspaces

A subscription creates one workspace. Everyone you invite into it can see the assessments it holds, so invite the people who are entitled to see the applications. You are responsible for what your users do with their accounts and for telling us promptly when one should be closed.

Accounts are personal. Sharing one set of credentials between several people breaks the audit trail, which is a record you may later need, and it is the one thing in this section we ask you not to do.

Connecting an applicant tracking system means giving Krudo credentials to it. You confirm you are entitled to grant that access, and you can revoke it at any time from your own system.

3. Acceptable use

A Krudo score must never be the sole ground for rejecting an application. A person reads the reasons and decides. This is a condition of use, not advice: an assessment used as an automatic filter is a different legal act, with different obligations, and it is not what this service is sold for.

You also agree not to submit data you have no lawful basis to process, not to use Krudo to investigate anyone who has not applied to you, not to use it to identify people outside a hiring process, and not to resell or republish its output as an identity or background check. Krudo is not a background check and is not a consumer reporting service.

And the ordinary ones: no attempt to break, overload or reverse the service, and no automated extraction of it beyond the interfaces we provide.

4. Fees and billing

Fees, the billing period and the currency are those set out in your order form, or in the published price list in force when you subscribe. This document deliberately states no amount: the order form is the reference and it is what you sign.

Invoices are payable within 30 days. Late payment carries interest at the rate French law sets for business transactions, plus the fixed recovery indemnity that law provides for. If an invoice stays unpaid we may suspend access after telling you in writing, and suspension does not erase anything.

Fees may change at renewal. We tell you at least 30 days before the renewal date, and you can decline by not renewing.

5. Data and confidentiality

Your data stays yours. Candidate data belongs to you and we process it only to run the service for you. We do not sell it, share it with other customers, or use it to train shared models. What we do with it is set out in the Privacy Policy, and the terms on which we do it are in the data processing agreement, which applies to every subscription.

Each side keeps the other's confidential information confidential, and uses it only for this agreement. That obligation outlives the agreement by three years, except for anything covered by a longer duty in law.

We may count how the service is used, in aggregate, to run and improve it. Those counts never identify a candidate and are never sold.

6. Warranties and liability

Krudo produces indications, not verdicts. A check can be wrong in both directions: a real application can look odd and a fabricated one can look clean. We do not warrant that a score is accurate, that a signal is correct, or that a fabricated application will be caught. What we do warrant is that the service will be provided with reasonable skill and care, and that we will tell you when a check is unavailable rather than quietly score without it.

We do not warrant uninterrupted availability. Third-party sources go down, change or block us, and when one does the affected check is marked incomplete instead of guessed.

Neither side is liable for indirect or consequential loss, lost profit or lost opportunity. Our total liability under this agreement, whatever its cause, is capped at the fees you paid in the 12 months before the event. Nothing in this section limits liability that cannot be limited by law, including fraud, wilful misconduct and personal injury.

7. Term and termination

The subscription runs for the period in your order form and renews for the same period unless either side gives 30 days' notice before the renewal date. Either side may end the agreement earlier if the other commits a material breach and has not fixed it within 30 days of being told about it.

When it ends, you can export your assessments for 30 days. After that we delete the workspace and its contents, and the deletion reaches our backups as those backups roll over. Tell us before the 30 days run out if you need it sooner, and we will do it sooner.

8. Governing law

French law governs this agreement. If a dispute cannot be settled between us, the courts of Paris have exclusive jurisdiction, notwithstanding multiple defendants or third-party claims.

If one clause turns out to be unenforceable, the rest stands. We may update these terms; when a change matters to you we tell you at least 30 days before it takes effect, and the date at the top of this page always says which version you are reading.